We will refund goods returned to us within 7 days of purchase, providing they are in their original packaging and condition, and subject to a handling charge of 20% of the price of the goods or £25, whichever is greater. This will be deducted from your credit. Refunds will only be given once the returned items are received and inspected. Any goods returned that cannot be sold again as "brand new" will not be credited. (Not "brand new" includes damaged packaging.) Part packs will not be credited. The delivery cost of sending the goods to you will not be refunded. You are responsible for the cost of returning goods to us.
We regret we are unable to accept returns of personalised orders unless faulty.